Privacy Policy
Last updated: January 15, 2026
1. Identity of the Data Controller
Threlmx, S.A. de C.V., located at Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtemoc, C.P. 06500, Mexico City, CDMX, Mexico, is responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
2. Personal Data Collected
To provide our financial advisory services, we collect the following personal data: full name, email address, phone number, and any information you voluntarily provide through our contact forms. We do not collect sensitive financial data such as bank account numbers, PINs, or access codes through this website.
3. Purposes of Data Processing
Your personal data will be used for the following primary purposes: (a) responding to your information and contact requests; (b) providing personalized financial advice; (c) following up on contracted services; (d) sending information about financial education and social support programs. Secondary purposes include: (e) conducting satisfaction surveys; (f) sending informative communications about relevant regulatory changes. You may object to secondary purposes by contacting us at privacidad@threlmx.com.
4. Data Transfers
Threlmx does not transfer or share your personal data with third parties without your prior consent, except in cases expressly provided by the LFPDPPP and its Regulations, such as requests from competent authorities that are duly founded and motivated.
5. ARCO Rights
You have the right to Access, Rectify, Cancel, or Object (ARCO rights) to the processing of your personal data. To exercise any of these rights, you must send a request to privacidad@threlmx.com including: (a) full name and address; (b) copy of official identification; (c) clear and precise description of the data for which you wish to exercise your rights; (d) any document that facilitates the location of your data. We will respond to your request within a maximum of 20 business days.
6. Security Measures
Threlmx implements administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. Our systems employ SSL/TLS encryption protocols, firewalls, and role-based access controls.
7. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. For more information about the types of cookies we use and how to manage them, please consult our Cookie Policy.
8. Changes to the Privacy Policy
Threlmx reserves the right to modify this Privacy Policy at any time. Changes will be published on our website www.threlmx.com and will take effect upon publication. We recommend reviewing this notice periodically.
9. Contact and Complaints
If you have any questions or complaints regarding the processing of your personal data, you may contact us at privacidad@threlmx.com or by phone at +52 55 4170 8832. You also have the right to file a complaint with the National Institute of Transparency, Access to Information and Personal Data Protection (INAI).